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There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions. These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers. Our experts have created this list of best IT Support, Customer Service and Help Desk courses, certifications, trainings and classes that are available online. CompTIA Linux+ – The CompTIA Linux+ certification is internationally recognized for validating the baseline competencies that are required for Linux administrators to secure the enterprise, power the cloud and keep systems running. It is the only job-focused Linux certification covering the latest foundational skills demanded by hiring managers. To obtain the CompTIA Linux+ certification, IT support professionals must complete the CompTIA Linux+ exam.
It is recommended, but not required, that a typical student taking the CompTIA A+ course should have 9 to 12 months of hands-on experience in the lab or field. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. To uncover the value SDC can bring to your organization and some of the tangible improvements IT service leaders have experienced as a direct result of the SDC programme. Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate…
Microsoft MTA Certifications
Understanding how to best support employees with their technological needs is a vital ability to have when working as an IT support professional or help desk administrator. Any person interested in expanding their knowledge in Help Desk, whether new to the subject, experienced, team managers, or supervisors. The CertiProf® Help Desk Professional Certificate – HDPC™ is a micro-credential that stands out for organizations and individuals as part of adopting good practices in the IT support industry.
A help desk solution is the main point of contact for service requests and user issues. Global Community Inspiring service desk & support teams around the world to be brilliant. The Microsoft Office Specialist Master certification helps demonstrate an individual's overall comprehension and expertise of Microsoft Office programs. Microsoft Office Specialist Masters have more than a working familiarity with Microsoft Office programs-they are technically skilled to take advantage of the breadth of features efficiently and effectively.
Microsoft Office Specialist Master Certification (MOS)
The cost of the exam varies depending on where you take it; however, it typically costs between $250-$300 USD. The cost of the CompTIA A+ certification varies depending on where you take the exam. Generally speaking, it costs around $200 per exam or $400 for both exams. SNHU provides affordable online degree programs that are recognized by employers, certifying bodies and universities nationwide. However, there is another factor that can’t be overlooked by you when your agents enroll or either of the help desk certifications – the use of the best help desk software.
CompTIAA+ can provide professionals with the foundation for pursuing a wide range of fields. This certification is recognized by many organizations and is well respected in the https://remotemode.net/ industry, by Dell, HP, Intel, and the defense department, just to name a few. To get Google IT Support-certified, the online training program and exams must be completed.
#2 CompTIA Network+ Certification
Apple offers an Apple device self-paced tutorial covering numerous exam objectives. Additionally, the Apple Device Support exam prep guide includes links to Apple documentation for all covered subject areas. CompTIA A+ 2023 addresses identifying and protecting against device and network security vulnerabilities. CompTIA is here to help you every step of way in earning the best IT support certification for you.Learn more here.
In addition, the rest of your team is relying on you to do your job and do it well. A help desk rep has a big responsibility to handle from an internal and external perspective, and guaranteeing that you’ll do your best is a vital skill to possess for it. Customers want help from you fast, and their patience can run thin quickly if they’re left waiting too long for assistance. The more strategic you are with time management, the more efficient you’ll become when meeting customer needs. Your job at the help desk is to find the solution the customer is looking for, and for that, you need to be a critical thinker. The answer to a customer’s question may not always be black and white and may take additional information like context or understanding of the system from different perspectives to conclude.
Here’s our list of the best certifications available to Help Desks today. Employers will be able to see that you can manage advanced networks if you acquire the CCNA. With the combination of the Google IT Support Professional Certificate and help desk certifications the CompTIA A+ certification, Google and CompTIA have teamed forces to assist people entering into IT. If you're looking for other ways to add cloud skills to your resume on a budget, check out 5 Cloud Certs Under $300 to Get You Going.
